All orders are carefully packed and shipped from our studio in Hong Kong. We ship worldwide.

International shipping usually takes 2 weeks. You'll get a tracking link once your order is on its way.

We accept secure payment powered by PayPal.

We never see your full financial details – the transaction is handled entirely by PayPal’s protected system.

We are here to help!
For any concerns with your purchase, please contact us at teddysupplieshk@gmail.com.

If there is any missing pieces or defective items in your order, please contact us within 7 days after the package is delievered.

Digital patterns are non-refundable and cannot be returned or exchanged.

Yes, we welcome bulk order inquiries and offer customized solutions.

• For volume purchases of any regular items, please contact us with your quantity requirements, and we will provide a corresponding discount quote.

• Fabrics are also available to purchase by the yard with a separate, preferential price.

• Please note: Wholesale and by-the-yard orders do not qualify for the standard free shipping promotion. Shipping costs will be calculated and quoted separately based on the destination and order weight.

To discuss your needs, simply email us at teddysupplieshk@gmail.com.

Same as the previous question