1. We refund overcharged shipping fee:

If the shipping fee is overcharged, we will refund the excess shipping costs;

On the other hand, if the shipping charge is not enough——no worry, we will pay the rest for you 

2. EU Custom Update

European Union member states is charging a flat €3 customs duty per product category since 2026 July 1st.

Custom fee integrated in order shipping already

However, if you notice any unusual or unreasonable shipping totals at checkout, please do not pay yet. Instead, email us (teddysupplieshk@gmail.com) a screenshot of your cart, and we will manually review and fix it for you.